Innovation is anchored in our company culture, and therefore we are always looking for new ways to stay on top of the game when it comes to customer support. Nowadays, intelligent new technologies are implemented and processes are monitored, documented and visualized in real-time. The next step is to convert this into the way we support our customers. The result is the option to upgrade your Support Agreement with the AR Support feature, your easy entry into the world of augmented reality support.
Your first-time fixes on our solutions can be reduced significantly through augmented reality support. Up to 90% of support requests can be solved very fast with remote support. No more miscommunication or language barriers because operator and support engineer can literally pinpoint the problem.
Our support engineers are trained to know your solution in every detail. With Augmented Reality Support you can take this knowledge right into your production facility without any traveling. This significantly reduces your downtime and costs per support request.
Get instant access to information in context while having your hands free. Your worker maintains situational awareness without distractions.