Lifecycle support

'Years of reliable production makes the difference'

Buying and installing a production system is the start, but it is years of reliable production that make the difference. KRANENDONK assists operational and maintenance managers with keeping production at top-level. This is done with inspections and spare-parts, but also with training programs. Implementing new robot technology is a major step. Therefore, KRANENDONK’s support engineers are involved early to perform training and start-up assistance.  

KRANENDONK’s service engineers are strategically stationed around the globe, to quickly respond to any problem. KRANENDONK installs Remote Support on all delivered systems, to assist customer directly by means of an internet connection. Various supports contracts are available, that are always tailored to the customer’s wishes.

Remote Assistance

KRANENDONK is proud to be offering Remote Assistance already since the early ninetees. Nowadays, our support engineers can directly login to any production system and directly assist the operator on the shopfloor, anywhere in the world. By temporarily taking over the control of the machine, the majority of problems can be fixed within minutes.

Go to the customer support page for direct assistance.